Return Policy

Heroes on Display Return Policy

We want you to have a pleasant shopping experience with Heroes on Display. We will accept returns if they comply with Heroes on Display Return Policy.

* All of our Display Cases come with a 100% satisfaction guarantee. If not completely satisfied, returns will be accepted within 5 business days upon receiving the item *

* Customer is to e-mail Heroes on Display at heroesondisplay@comcast.net alerting them of your intentions of a return. E-mail must include 1) customer name 2) customer's complete address 3) customer's phone number 4) customer's e-mail address 5) transaction ID number 6) Description of the product being return 7) Payment amount *

* The Display Case must be re-packed and returned in all the original packaging (this includes the box or wooden crate it was originally shipped in) and in like new condition *

* The return shipping is at the buyer's expense. The buyer must return ship the Display Case using the same shipping method/carrier that was used in the original shipment (ie: UPS Ground, Lynden Trucking, etc) *

* The buyer will have 2 business days after initial e-mail contact with Heroes on Display to ship return item *

* The buyer must provide Heroes on Display with a valid tracking number via e-mail to heroesondisplay@comcast.net the same day the return item shipped. We are not responsible for lost return shipments and will not authorize a refund for items that are not returned to us *

* Once Heroes on Display has received the return item, we will inspect the Display Case within 48 hours of receipt to ensure that the Display Case is in like new condition and was returned in the original packaging *

* Heroes on Display will contact the customer at the e-mail address provided to inform them the inspection was completed and the findings (approval or rejection). If the customer is approved, the customer will receive a refund through original payment form for the original purchase amount minus the original shipping charge. This refund process can take up to ten (10) business days to complete. If the customer has not received the refund once ten (10) business days has past email heroesondisplay@comcast.net to alert them of the situation. Heroes on Display will investigate and contact the customer of their findings *

* If the customer refuses the shipment and the Display Case is returned to Heroes on Display we will consider this a return. A refund will be made of the original purchase amount minus the original shipping charge plus the return shipping price that Heroes on Display will be charged by the shipping company *

* There are no exceptions to this Return Policy *

* Please feel free to contact us at (360)798-7974 or email: heroesondisplay@comcast.net with any questions you may have about our Return Policy *